In my experience, the South Gastonia staff is top notch. Whether it be a billing issue, a scheduling change, or checking me in for an appointment, they have shown great professionalism and courtesy each time I have visited their facility.
The South Gastonia staff provides a great atmosphere, keeping the mood light and the facility clean. They take great strides to sanitize equipment after each client’s use and they always wear their masks properly, which eliminates concerns for those worried about the spread of germs.
Mat Ashe has shown excellent knowledge of his field of expertise. From my first visit he has not given me one reason to feel uncomfortable or feel like I would not be able to trust him with my care. Any time I have had an issue with my recovery, whether it was an issue with muscle cramping, extreme soreness, or even me overcompensating with other muscles to slow down my progress, he has been able to quickly assess and address the problem to get me back on the road to recovery. He has not hesitated to try new methods to help me move forward in the healing process when I struggled to complete a task or when a method was not as successful as we might think it should have been. Since I am a diabetic, he has had the challenge of my body not healing as quickly as others but he has been a real trooper, continuing to encourage me and help me in any way he can. He has demonstrated great patience and genuine concern for the well-being of his clients.
In the 6+ months I have been going to physical therapy at the South Gastonia location, I have not found one reason to complain. I will continue to use them in the future should I have a need for their services and will give a rousing recommendation for Mat and the rest of the South Gastonia team to anyone in need of rehabilitation!